Complaints Management

Complaints involve additional expenses for both the supplier as well as the customer. Nevertheless, they can help your company to further product planning and development: Customers point out where action is needed for defective products and enable the supplier’s processes to be continually improved. If you evaluate complaints consistently, both parties can benefit from higher quality products in the future. Viewed like this, the proper handling of complaints and claims is always an opportunity to optimize your own processes.

Icon 8D report, pen
Reliable Processing with guided data acquisition (8D method)
Process flow icon, gear
Efficient Process Sequences through configurable workflows
Icon folder, magnifying glass
Targeted Root Cause Analysis thanks to the classifications in error catalogs
Preview of the "Complaints Management" module in the QM software BabtecQ

Efficient Complaint Processing for Customers and Suppliers

Initiate Complaints at the Right Juncture

The "Complaints Management" module in BabtecQ enables both business sides to have a smooth and steady complaints process, thereby helping to increase customer satisfaction while saving costs and time: As a customer, you have the ability to create supplier complaints in an uncomplicated manner; as a supplier, you can resolve customer concerns quickly and efficiently. Integration into an all-round software solution allows complaints to be triggered directly where defects occur. For example, if faults are detected during the incoming goods inspection, a supplier complaint can be created directly from the recording of the inspection characteristics. Corrective actions can be easily tracked via the central Action Management.

Features & Functions

8D Report
Complaints Management in the QM software BabtecQ: 8D view

Guided Data Acquisition with 8D Report

In BabtecQ, you record and process complaints in a structured manner using the proven 8D method. The software guides you through eight standardized work steps that enable you to process the respective complaint in a targeted and efficient manner. From assembling the team to describing the problem, planning and implementing measures and evaluating the team's success, the 8D processing status can constantly be tracked by everyone involved within the company. In this way, products and processes can be systematically improved and the number of complaints can be reduced in the future.

Transfer of ERP Data

Transfer of ERP Data

The efficient exchange of complaints data with your ERP system ensures that all important information is available in one place: BabtecQ's standardized interface technology enables you to exchange data directly with other software systems. For example, if returns or complaints have already been recorded in the ERP system, you can import them into BabtecQ and use them for further complaints processing. The resulting complaint decision can be sent back to your ERP system.

Browser-Based Processing
Complaints Management in BabtecQ Go: 8D Report

Browser-Based Complaint Processing with BabtecQ Go

With the browser-based interface BabtecQ Go, all persons involved in the complaints process in your company can create new customer or supplier complaints directly on the PC, tablet or smartphone, record internal deviations and are always well informed about the current (8D) processing status. The modules of BabtecQ Go access the database and the business server of your BabtecQ system without the standard software having to be installed on the respective device.

Complaints in the Cloud
Complaints Management in the QM software BabtecQube

Complaints Processing in the Cloud with BabtecQube

The cloud-based software BabtecQube connects you directly with your suppliers so that you can share complaint data without delay. This gives both sides an overview of the processing status. The BabtecQ modules are linked to BabtecQube via connectors, and your suppliers are given free access to carry out the complaints process in accordance with the structured and guided 8D method on their PC, tablet or smartphone. A simple and process-oriented input mask supports documenting the results and reporting back progress in real time.

8D Report
Transfer of ERP Data
Browser-Based Processing
Complaints in the Cloud

Guided Data Acquisition with 8D Report

In BabtecQ, you record and process complaints in a structured manner using the proven 8D method. The software guides you through eight standardized work steps that enable you to process the respective complaint in a targeted and efficient manner. From assembling the team to describing the problem, planning and implementing measures and evaluating the team's success, the 8D processing status can constantly be tracked by everyone involved within the company. In this way, products and processes can be systematically improved and the number of complaints can be reduced in the future.

Transfer of ERP Data

The efficient exchange of complaints data with your ERP system ensures that all important information is available in one place: BabtecQ's standardized interface technology enables you to exchange data directly with other software systems. For example, if returns or complaints have already been recorded in the ERP system, you can import them into BabtecQ and use them for further complaints processing. The resulting complaint decision can be sent back to your ERP system.

Browser-Based Complaint Processing with BabtecQ Go

With the browser-based interface BabtecQ Go, all persons involved in the complaints process in your company can create new customer or supplier complaints directly on the PC, tablet or smartphone, record internal deviations and are always well informed about the current (8D) processing status. The modules of BabtecQ Go access the database and the business server of your BabtecQ system without the standard software having to be installed on the respective device.

Complaints Processing in the Cloud with BabtecQube

The cloud-based software BabtecQube connects you directly with your suppliers so that you can share complaint data without delay. This gives both sides an overview of the processing status. The BabtecQ modules are linked to BabtecQube via connectors, and your suppliers are given free access to carry out the complaints process in accordance with the structured and guided 8D method on their PC, tablet or smartphone. A simple and process-oriented input mask supports documenting the results and reporting back progress in real time.

Looks Good So Far?

Then take the opportunity and secure a non-binding presentation appointment! We would be happy to present the "Complaints Management" module and its functions to you in more detail!

Companies That Already Rely on Babtec

Companies from a wide range of industries rely on software solutions from Babtec – from medium-sized family businesses to international corporations. Read the success stories of selected customers in our case studies.

 

Logo of KAP Surface Holding GmbH
Logo of Preh Gmbh
Logo of J. Schmalz GmbH
Logo of Gebr. Eickhoff Maschinenfabrik u. Eisengießerei GmbH
Logo of Melitta Europa GmbH & Co. KG
Logo of MENNEKES Elektrotechnik GmbH & Co. KG
Logo of HAILO-Werk Rudolf Loh GmbH & Co. KG
Logo of HES-Präzisionsteile Hermann Erkert GmbH
Logo of KEUCO GmbH & Co. KG
Logo of KTM Sportmotorcycle Deutschland GmbH
Logo of Woodward L'Orange
Logo of Niterra EMEA GmbH
Logo of Rosenberg Ventilatoren GmbH
Logo of Stadler Rail AG
Logo of Thomas Magnete GmbH
Logo of ulrich GmbH & Co. KG
Logo of Weißer + Grießhaber GmbH
Logo of WMF GmbH
Logo of Woco Industrietechnik GmbH

What Customers Appreciate About the "Complaint Management" Module

[Translate to English:] Portrait von Emmerich Kriegl.
As a technology partner of renowned manufacturers, WILD has high standards for supplier quality and therefore relies on the BabtecQube. Since then, the speed and efficiency of the complaints process have increased significantly, and the exchange of information on quality issues has become more open.
Emmerich Kriegl, WILD GmbH

Your Contact to Us

Are you interested in finding out more about our software solutions?
Then please use our contact form or get in touch with us by phone!

Phone: +49 202 4960-0
E-mail: info@babtec.de

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