We hope that you, your family and your colleagues are well. We all have a big task ahead of us: we want to continue working together to optimize the quality of your processes and products, even – or especially – in these difficult times.
Of course, the safety and health of you, our users and partners, and of our employees is our top priority. That is why we are keeping a close eye on the developments surrounding the coronavirus (COVID-19). In accordance with the requirements and recommendations of the local governments of our sites and the local health authorities, we have taken effective measures to both protect all parties involved and ensure the smooth progress of our cooperation.
As a software manufacturer, the digitalization of our own business processes is naturally a major concern for us. As a result, our employees are well equipped to work from home. They keep in touch with each other as well as with you via online cooperation possibilities. Hence, you can still reach us without restrictions to receive information, services and support for our solutions. We are planning to use video chats for appointments that have already been arranged, if a face-to-face meeting is not absolutely necessary. Your contact person will get back to you for the details.
We continue to monitor and analyze the safety situation closely in order to react to changing requirements at any time. In this way, we ensure that business operations continue in harmony with the health and safety of all of us. We keep you informed about current developments on our website and via our social media channels.
We wish you and your loved ones the best of health and look forward to continuing our cooperation with you!
Do you have any questions or concerns? Please do not hesitate to contact your personal consultant or our user support at +49 202 4960-333. For general requests we are at your disposal under +49 202 4960-0.