Alongside tried-and-tested methods, Babtec is increasingly using solutions that foster digital collaboration and agility. In this interview, Waios Kastanis discusses the huge opportunities that sharing quality-related data offers for the entire supply chain, and how Babtec takes cooperation in quality management to a new level.
Which trends are we currently seeing in quality management?
All processes and methods in the industry are being revolutionized because of digitalization, and this naturally impacts on quality management, too. Along with digitalization, preventive methods, or preventive management tools, are also in high demand and right on trend. Earlier on, quality processes were only mapped and optimized within single companies, but now the next step to increasing efficiency is to integrate customers and suppliers digitally. This demands new software solutions that can be seamlessly integrated into the existing company structures and also create a simple means of digital communication and data exchange across companies.
Smart, networked production is a big topic. What are the consequences of this for quality management?
The possibilities which will enable digital factories to manufacture at higher quality, more efficiently and more economically in the future are huge. As a result, networking is crucial. We need to connect machines together with automated process and product controls, but we also need to connect them with people, who make a huge contribution to product quality and excellent service, and we even need to extend this to suppliers and clients. Digital platforms enable us to share quality-related data between companies on an equal level. You can see how significant this data is for the entire supply chain. It leads to leaner processes, better products and, just as a side effect, you gain legal protection in terms of product liability.
Over 1,200 users have connected with each other within the Quality Supply Chain over the past year. In the Quality Supply Chain, goods inspections can be digitally delegated to a supplier so that faulty goods do not even make it off their premises, for instance. This means that complaints from the subsequent incoming goods department are avoided. A positive supplier assessment, which is prepared automatically and digitally, is thus assured. These optimized quality processes take cooperation to a completely new level.
How does Babtec contribute to this new type of cooperation?
Our new functionalities which allow our customers to work better and produce higher quality are the stars of the show.
Recording inspection data can now be delegated to suppliers throughout the world with Qube.CHECK. The inspection order provided by the customer can be recorded on the go, using the cloud (online or offline) and the results can be shared.
The Supplier Cockpit enables the results of supplier assessments to be viewed online at any time. This is now also cloud-based. The supplier has access to current and past assessments and can give feedback. The foundation for successful supplier development is thus laid, taking the new DIN EN ISO 9001:2015 into consideration.
The new Qualification Management module fulfills the standard requirement and supports companies in meeting legal specifications. The level of qualification, validity and need for further training are documented in the employee’s qualification profile and are monitored automatically.
Thank you for the interview, Mr. Kastanis.
With the Qube.CHECK customers and suppliers are linked with each other directly: Inspection data are recorded digitally and on the go via the cloud. The customer produces the inspection order and transfers it to the supplier so that the supplier can carry out focused checks. Goods which do not receive a positive inspection decision do not ever leave the premises.
Quality-related data can also be recorded internally on the go. Qube.CHECK can be used to enable workers to work on digital checklists, to give an example, online and offline all over the world. All of the recorded data can be evaluated centrally and used for process control.
Supplier assessments can easily be published digitally via the Supplier Cockpit. The foundation for successful supplier development is thus laid, specifically in view of the obligations from the new DIN EN ISO 9001:2015. The supplier can track their own progress using the assessments made available to them and simultaneously give feedback on these assessments. This produces more transparency within cooperative partnerships.
Another standard requirement from DIN EN ISO 9001:2015 can be implemented using Qualification Management. Qualification requirements for individual activities can be managed in a personalized and company-specific manner. Proof can be provided for each employee, showing that they have the skills necessary for their activities. The validity period for certificates can be defined and each qualification can be completed with a specific proficiency. The status of individual employees can be seen at a glance using the qualification matrix.