Q.Focus: Complaints & Actions

In this webcast, our experts explain the Complaint Management, the Action Management and the exchange of complaint data via the cloud-based platform BabtecQube.

In the third part of the series, the Babtec experts process the complaint resulting from part 2. Here in particular, the close connection between the various modules becomes clear. Before the complaint is sent to the supplier, the defect is documented with a picture and highlighted with the integrated drawing tools. The complaint is made directly available to the supplier via the cloud-based BabtecQube. On the platform, the supplier can process the complaint in the browser free of charge and without the need for his own BabtecQ system. Daniel von Sondern simulates the supplier's complaint processing and immediately creates the necessary action including the document. Lars van Straelen demonstrates the possibilities of integrated action management with BabtecQ and the browser-based Q.Manager.

 

More Webcasts

Lars van Straelen, expert for quality management at Babtec Q.Focus: Supplier Assessment Module integration in BabtecQ (Part 4 of 4) Quality Talk with Lutz Krämer and Dr. Markus Reimer Future QM? Status and Need for Action Dr. Markus Reimer & Lutz Krämer QM experts Lars van Straelen and Daniel von Sondern in discussion Q.Focus: FMEA and the Quality Loop in BabtecQ The further developed FMEA module and its links to other modules of the QM software

More Information

Complaints Management Complaints Management Reduce complaints - for satisfied customers and optimized processes. Task Management Action Management Task and Action Management Document tasks and measures directly in the relevant processes. All quality tasks integrated in only one software solution. Integration All quality tasks integrated in only one software solution.
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