In order to remain competitive, manufacturers of complex products today are more dependent than ever on feedback from the field. Collecting, standardizing and analyzing field data are the key tasks of warranty management. If problems arise in the field, it is important to know the failure behavior of your products as well as to identify possible causes early. In this way, you can initiate suitable corrective actions in order to reduce warranty costs.
As suppliers to the automotive industry, you already receive useful data from the field in conjunction with the warranty claims of your customers. The challenge is to process this field data in such a way that it is turned into valuable information for your company. Our software takes on this task at the touch of a button and smartly consolidates the data according to your specifications. Once templates have been created, the customers’ various data formats are put into a standardized form.
First, it is important to check whether valid data is available and all warranty claims are legitimate. With the help of flexibly adjustable validation rules, find out via Warranty Management whether the failures are, for example, within the warranty period or whether the agreed acknowledgment rates for calculating claims have been taken into account. The reliable validation results will empower you to act immediately in case of an appeal.
The module for field data analysis is fully integrated into BabtecQ and supports you during the entire process in Warranty Management. If you are responsible for the parts that are the subject of the complaint, it is important to act quickly. Use the potential of the database generated by the software and become active as a result of well-founded analyses. The field data analysis provides you with important knowledge for dealing systematically with failures. Isochrone curves that are customary for the industry, statistical prognoses and other analytical methods will provide information about the failure behavior of your products.