Complaints Management on the Web with Babtec.RiW
Processing Complaints throughout the Company
Use your company´s intranet in conjunction with Babtec.REK to record new complaints and to access current status information for every complaint. This allows even employees without CAQ experience to be integrated directly and without any complications in the process of information processing. The employees responsible for processing the defined immediate and corrective actions can call up open actions and tasks directly on the intranet and report back the processing status as well as their results.
The web forms used revert to the data stored in the Babtec.Q database. They are clearly structured and can be processed easily and intuitively by anyone. Access to the complaint data via browser does not require any additional Babtec.Q license.
More features in Babtec.RiW
- Ensuring a cross-functional complaint processing
- More transparency for all persons in charge of the process and participants – even outside of the CAQ system
- Complete integration in the Babtec.Q.Manager intranet portals
- Automatic information distribution – communication and reporting with Babtec.Q.Agent (e.g. notification about newly created complaints on the intranet)
- Prerequisite for Babtec.RiW is the use of Babtec.REK and Babtec.Q.Manager