Understanding Complaints as an Opportunity
Babtec.REK guarantees the company-wide information flow based on an integrated workflow system. The workflow system automatically generates and distributes tasks that contain the respective work instructions, responsibilities and scheduling. With the adoption into the central task management (Babtec.AM), the cross-functional processing and on-time tracking of a complaint is ensured.
With the Babtec.Q.Manager, all participating employees can use the intranet everywhere in the company to enter new complaints, e.g. as supplier complaints in the incoming goods department or as internal complaints during in-production inspections. They can also edit tasks or corrective actions and monitor the status of currently active complaints (Babtec.Q.Manager/Babtec.RiW).
Babtec.REK supports you in identifying repeated failures. Parts lists can be used particularly for the complaint of assemblies to locate and document the corresponding failure location. You define corrective actions for the elimination of determined root causes. Monitor actions in Babtec.REK or in the central action management (Babtec.MM). For the goal-oriented analysis of complaint data, you have access to powerful management analyses to document the effectiveness of your complaint management.
More features in Babtec.REK
- Free definition of complaint types
- Management of collective complaints
- Documentation of failures, root causes and causers with catalog support
- Entry of complaint costs
- Creation of 8D reports and complaint reports
- Powerful management statistics and key performance indicators for
- complaint frequencies,
- failure focal points, causes and causers, and
- complaint costs.
- Multimedia integration for the documentation of images (e.g. BMP, JPG) for a detailed failure description (Babtec.VP)
- Integration in Babtec.Q (Babtec.MM, Babtec.AM, Babtec.WE/WA/LM, Babtec.FP, Babtec.APQP)
- Exchange of complaint data with the ERP system is possible via Babtec.SI/ERP
- Digital 8D report for exchanging complaint data with your suppliers (Babtec.Q.Reporter)