QM Knowledge: Complaints Management
Defects are always possible and can occur even with mature products and processes. If complaints arise due to production errors, companies rely on what is known as complaints management. ... continue reading
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Defects are always possible and can occur even with mature products and processes. If complaints arise due to production errors, companies rely on what is known as complaints management. ... continue reading
ISO 9001 is being revised – this has been announced by the International Organization for Standardization (ISO). Eight years have passed since the 2015 revision and about two years since the decision against a new version after five years. Now the responsible committee within ISO has decided to update... continue reading
In order to avoid wrong decisions with far-reaching consequences when inspecting industrially manufactured parts, the measuring and inspection equipment used must be demonstrably suitable for the intended purpose. ISO 9001 already stipulates that organizations "shall determine and provide the resources... continue reading
The "No Trouble Found" process, or NTF, is part of the damaged parts analysis process, which in turn is under the CIP (Continuous Improvement Process). The term is mainly used in the manufacturing industry, especially in the automotive industry. ... continue reading
Even if a described management system is required, for example, by customers, standards or laws, its implementation in one's own company can only function well and profitably if all parties concerned understand what obligations are associated with the operation of a management system and what benefits... continue reading
Quality culture, corporate culture, leadership culture, failure culture – we often talk about them, but we rarely hear anything concrete or tangible. Especially where we bemoan the lack of culture, we can seldom say how and by what means we will achieve, develop and improve it. Corporate culture is... continue reading