With the consistent analysis of complaints, you significantly reduce costs and increase the satisfaction of your customers. Whether complaints against suppliers, internal failure messages or complaints by your customers – the complaint management of Babtec CAQ provides perfect support for these frequently cross-functional processes. Use the 8D method supported by Babtec REK to quickly react to problems and initiate effective corrective actions. Cross-functional workflows are an indispensable tool for ensuring a prompt communication.

Babtec REK guarantees the company-wide information flow based on an integrated workflow system. The workflow system automatically generates and distributes tasks that contain the respective work instructions, responsibilities and scheduling. With the adoption into the central task management (Babtec AM), the cross-functional processing and on-time tracking of a complaint is ensured.

With the Babtec Q.Manager, all participating employees can use the intranet everywhere in the company to enter new complaints, e.g. as supplier complaints in the incoming goods department or as internal complaints during in-production inspections. They can also edit tasks or corrective actions and monitor the status of currently active complaints (Babtec Q.Manager/Babtec RiW).

Babtec REK supports you in identifying repeated failures. Parts lists can be used particularly for the complaint of assemblies to locate and document the corresponding failure location. You define corrective actions for the elimination of determined root causes. Monitor actions in Babtec REK or in the central action management (Babtec MM). For the goal-oriented analysis of complaint data, you have access to powerful management analyses to document the effectiveness of your complaint management.