An uncompromising complaints management gives your company the opportunity to continuously optimize its own processes and products. All employees beyond the area of quality management must be integrated in the complaint process. Babtec RiW represents an indispensable tool for ensuring the continual and prompt communication – inside the company as well as towards customers.

Use your company´s intranet in conjunction with Babtec REK to record new complaints and to access current status information for every complaint. This allows even employees without CAQ experience to be integrated directly and without any complications in the process of information processing. The employees responsible for processing the defined immediate and corrective actions can call up open actions and tasks directly on the intranet and report back the processing status as well as their results.

The web forms used revert to the data stored in the Babtec CAQ database. They are clearly structured and can be processed easily and intuitively by anyone. Access to the complaint data via browser does not require any additional Babtec CAQ license.